Privacy Policy

This Privacy Policy describes how Revenant AI LLC ("Revenant AI," "we," "us," or "our") collects, uses, discloses, and otherwise processes personal information in connection with our Ghostrun platform, website at revenantai.com, and related services (collectively, the "Services"). This policy applies to individuals who visit our website, use our platform, or otherwise interact with us.

1. Information We Collect

1.1 Information You Provide

• Account and Registration Data: Name, email address, company name, job title, phone number, and billing information when you create an account or request access to Ghostrun.
• Contact and Inquiry Data: Information you provide when you fill out forms, request a demo, or contact us, including name, email address, company name, and the content of your message.
• Customer Data: Data that you or your authorized users submit to or process through the Ghostrun platform in connection with your use of the Services ("Customer Data"). You retain ownership and control of Customer Data, and we process it solely on your behalf as described in your service agreement.
• Payment Information: Billing details and payment card information, processed through our third-party payment processors. We do not store full payment card numbers on our servers.

1.2 Information Collected Automatically

• Usage Data: Information about how you access and use the Services, including log data, pages viewed, features used, session duration, and interaction patterns.
• Device and Browser Data: IP address, browser type and version, operating system, device identifiers, and language preferences.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activity. See Section 7 for details.

1.3 Information from Third Parties

• Business Partners: We may receive information from partners, resellers, or integration providers in connection with joint offerings or platform integrations.
• Public Sources: We may collect business contact information from publicly available sources for sales and marketing purposes.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, operate, maintain, and improve the Ghostrun platform and related Services.
• Account Management: To create and manage your account, authenticate users, and process transactions.
• Communications: To respond to inquiries, provide technical support, send service-related notices, and deliver product updates.
• Analytics and Improvement: To analyze usage patterns, diagnose technical issues, and improve the performance, functionality, and user experience of our Services.
• Security: To detect, investigate, and prevent fraudulent, unauthorized, or illegal activity, and to protect the security and integrity of our Services.
• Marketing: To send promotional communications about our products and services, subject to your preferences and applicable law. You may opt out at any time.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

3. How We Share Your Information

We do not sell personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf, such as hosting, analytics, payment processing, email delivery, and customer support. These providers are contractually obligated to use your data only as directed by us.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
• Legal Requirements: When required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• With Your Consent: We may share information with third parties when you have given us explicit consent to do so.

4. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When determining retention periods, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, and applicable legal requirements.

Customer Data is retained in accordance with the terms of your service agreement. Upon termination of your account, we will delete or return Customer Data as specified in your agreement, subject to any legal retention obligations.

5. Data Security

We implement appropriate technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, regular security assessments, and incident response procedures.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

6. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from the laws of your jurisdiction. When we transfer personal information internationally, we implement appropriate safeguards in accordance with applicable law, including standard contractual clauses or other approved transfer mechanisms.

7. Cookies and Tracking Technologies

We use cookies and similar technologies for the following purposes:

• Essential Cookies: Required for the operation of our website and Services, including authentication and security.
• Analytics Cookies: Help us understand how visitors interact with our website, allowing us to improve performance and content. We use Google Analytics for this purpose.
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our Services.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete personal information.
• Deletion: Request that we delete your personal information, subject to certain exceptions.
• Portability: Request a copy of your data in a structured, commonly used, machine-readable format.
• Restriction: Request that we restrict the processing of your personal information.
• Objection: Object to our processing of your personal information for certain purposes, including direct marketing.
• Opt-Out of Marketing: You may unsubscribe from marketing emails at any time by using the unsubscribe link in those emails or by contacting us.

To exercise any of these rights, please contact us using the information in Section 11. We will respond to your request in accordance with applicable law.

8.1 California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of personal information. We do not sell personal information as defined under the CCPA.

8.2 European Economic Area, United Kingdom, and Switzerland Residents

If you are located in the EEA, UK, or Switzerland, we process your personal information on the following legal bases: (a) performance of a contract with you; (b) our legitimate business interests; (c) your consent; or (d) compliance with legal obligations. You have the right to lodge a complaint with your local data protection authority.

9. Third-Party Links and Services

Our Services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you access.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will post the updated policy on this page with a revised "Last updated" date. If we make material changes, we will provide additional notice, such as via email or a prominent notice on our website. Your continued use of the Services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Revenant AI LLC
Email: privacy@revenantai.com
Website: revenantai.com